How to create a new POS product

Last updated: May 9, 2026

Go to Operations POS Products – Navigate to Operations > POS Products and click + New POS Product. Select the location where the product will be available.
Enter Product Details – Add the essential details required to create a new POS product, including its name, type, display order, printer settings, availability, and any special instructions or restrictions.
Configure Costs & Taxes – Assign product cost, tax category and GL codes (if GL tracking is used). Settings can be customised per location (see below).
Link stock item and recipe card - Ass stock tracking and ingredient management (if applicable)
Categorise the Product - Assign category, subcategory, and report category to organise products and support reporting.
Add Product Tags for Online Ordering - Assign dietary and highlight tags to products for Online Table Ordering.
Save the Product – After entering all variables, click Save to reveal the Linked Locations, Delivery Types, and Image sections.
Link to POS Facilities and Additional Locations – In the Linked Locations section, click the hamburger icon next to a location and select Add POS Facility. Use the blue plus sign to add the product to more locations.
Add Locations Specific Product Variables - Manage differences in cost, tax, tracking, printers, and product availability across locations.
Set up the Delivery Types (in progress)
Upload an Image - In the Image section, upload an image from your computer with preferred dimensions 320 x 240 px.
Assign Product Specific Attributes
How will it look?

For more details with regards to configuring a POS Product for Online Table Ordering, please reference help guide How to Configure a POS Product for Table Ordering

1. Go to Operations > POS Products

Navigate to Operations > POS Products and click on + New POS Product

If your business has multiple locations, select the location where this product will be available for sale. If you operate a single-location business or only have access to one location within the business, this screen will not appear.

2. Enter Product Details:

PRODUCT DETAILS

Name	Enter the product name (e.g., "Cheeseburger & Chips"). Keep it brief, as a long name may override the product image and not display properly in POS.
Priority	Controls the product's display order. The default is 0, with lower values showing the product first and higher values pushing it down the list. Use it to highlight key products.
Type	Defines the type of product (e.g., Merchandise, Food, Beverage, or Coffee). The available types are created by Venue Sumo. If you require any additional types, please contact support.
Printer Group	Specifies the printer group for the product (e.g., No Print, Counter, Kitchen, etc.). "No Print" → No docket will be printed when purchased. "Counter" or another printer group → Prints on the assigned printer (e.g., Counter, Kitchen). Multiple products in the same printer group print on the same docket. Products in different printer groups print on separate dockets for their respective printers. For assistance with setting up printers, refer to the help article provided: How to Set up Printers For Venue Sumo POS
Stop Sell	Yes - Can be used to permanently stop a product from being sold, or as a temporary stop when a product is unavailable (e.g., "Cheeseburger" temporarily out of stock). No - The product will be available for purchase.
Admin/POS Only	Yes - Restricts the product to Admin/POS users only, making it unavailable for online table ordering. No - The product will be available for online table ordering if your venue is using that feature.
Allow Decimals	Yes - Allows fractional quantities (e.g., 1.5 kg of fruit or 0.75 meters of fabric). No - Restricts quantities to whole numbers (e.g., 1 item, 2 bottles). Note: This setting is only applied to items sold in POS and is useful for products sold by weight, length, or volume rather than fixed units.
Allow Price Change	Yes - Allows staff to adjust prices for discounts, promotions, custom pricing, or manual corrections (only in POS). No - Price cannot be changed which ensures consistency and prevents unauthorised changes.
Warning Message	Displays a message in POS when a staff member selects the product. Provides essential alerts or information at the time of sale. Staff must press OK to proceed or CANCEL to cancel the order. Can be left blank. Does NOT appear for Online Table Ordering. Examples: Age Restriction: "This product is restricted to customers aged 18 and over. Please verify ID before completing the sale." Stock Alert: "Limited stock available. Check inventory before proceeding." Special Handling: "This item requires refrigeration. Ensure proper storage after purchase." Allergy Warning: "Contains nuts. Please inform customers of potential allergens."
Description	Include a brief description of the products features or benefits. Can be left blank Will only be shown for Online Table Ordering and will not be displayed in POS
Extra Info	Provide additional context that doesn’t fall under the product attributes. This could include things like: Wait time alerts (e.g., "This dish is made to order, please allow extra time"). Pairing suggestions (e.g., "Great with a side of sweet potato fries"). Can be left blank. Will not be displayed in POS. Will only be shown for Online Table Ordering when the customer clicks on the product.

3. Configure Costs & Taxes

COSTS & TAXES

Important note: For businesses with multiple locations, all of these "Costs and Taxes" variables can be customised per location if needed. Otherwise, these settings remain consistent across all locations. These variations can be managed in the Linked Locations section (see below).

Cost	The base cost of the product.
Tax Category	Determines the appropriate tax rate for the product based on its classification, ensuring accurate tax calculation and compliance with local regulations. Must be created in Settings → Tax Categories before it can be linked here.
GL Account Code	Categorises transactions (e.g., revenue, expenses) for financial reporting. Code provided by your accountant. If GL tracking is not used, these fields may be irrelevant and can be left blank.
GL Cost Center	Allocates costs to specific departments or activities for accurate expense tracking. Code provided by your accountant. If GL tracking is not used, these fields may be irrelevant and can be left blank.

4. Link stock item and recipe card for stock tracking and ingredient management

Stock Item	Specifies whether the product is a stock-tracked item and which stock-item it is linked to. Must be created in Stock → Stock Items before it can be linked here. For assistance setting up stock item tracking, refer to this help guide: Adding POS Products with Stock Item Tracking
Recipe Card	Defines the ingredients and quantities needed for a product, specifying whether amounts are per person or per group. Must be created in Stock → Recipe Cards before it can be linked here. For assistance setting up a Recipe Card, refer to this help guide: How to setup and use Recipe Cards

5. Categorise the Product

Important Note: Categories must be created in Operations → Categories before they can be linked here. Refer to help document Operations - Categories for more information.

Category	Main classification of the product. Examples: Food, Beverages, Merchandise.
Sub Category	More specific grouping within a category. Example: "Soft Drinks" under "Beverages."
Report Category	Used for financial and sales reporting by grouping similar products for analysis. Example: All beverages categorised under "Drinks Revenue".

6. Add Product Tags for Online Ordering

Important Notes:

Product Tags must be created in Settings → Product Tags before they can be linked here. They are only relevant to Online Table Ordering and will not be shown in POS.

Dietaries	Tags that indicate specific dietary needs or restrictions, such as Gluten-Free, Vegan, or Nut-Free. These help customers identify products suitable for their dietary requirements
Highlights	Tags used to showcase special features or promotions, such as Best Seller, New Item, or Limited Time. These draw attention to key products

7. Save the Product

Once all variables have been entered, click SAVE.

The Linked Locations, Delivery Types and Image sections will appear.

8. Link to POS Facilities and Additional Locations

For this POS product to be available for sale, it must be linked to the relevant POS facilities. To do this, click the hamburger icon next to the location and select Add POS Facilities:

If the POS product will be available at additional locations, use the blue plus sign in the Linked Locations section to add them. For each POS facility within a location, repeat the process by clicking the hamburger icon and adding the relevant POS facility.

9. Add Location Specific Variations:

Click the hamburger icon next to the location where this product requires a different price, tax category, or GL tracking from the global settings.

Click on Edit

These fields will now be visible. Any values entered here will apply only to the selected location. If left blank, the product will use the default Costs and Taxes set at the global level.

10. Set up the Delivery Types

(in progress)

Use the blue plus sign in the Delivery Types section to add delivery types

Type	Email Post Pickup Delivery
Amount	Cost of the delivery
Per Item	Yes - the delivery cost is number of products purchased × Amount No - it is simply the Amount
Instructions	For Pickup orders, the Instructions should provide clear details on how and where the customer can collect their purchase. Example: "Your order is ready for pickup at SumoLand. Please bring your confirmation email and a valid ID. Pickup is available at Reception during operating hours" These instructions will be visible on the email that is sent to the customer (see below in How will it look?)

11. Upload an Image

To upload an image, click the Upload Image button.

Click on Drop you image here and then select the image you wish to upload from your computer. Image dimensions should be 320 x 240 px:

12. Assign Product Specific Attributes

Attributes can be assigned at the category or subcategory level for shared traits, but product-specific attributes should be set at the product level.

To add attributes, first SAVE the POS Product you have created and then click the Add Attributes:

You will now see these variables:

PRODUCT ATTRIBUTES DETAILS

Name	Clearly describe the characteristic being defined. Examples: "Size," "Colour," "Flavour," "Toppings," "Quantity." Ensure clarity and relevance to the product.
Position	Defines the order in which the attribute appears in the product details. Lower numbers appear first.
Colour	Assigning colours to attributes creates a consistent and visually organised experience. Example: "Size" attributes in red and "Flavour" attributes in blue help users quickly differentiate types. Improves navigation, reduces selection errors, and enhances efficiency in a busy POS system. Colours are only displayed in POS and do not affect online table ordering.
Required	Yes - the customer is required to choose an option. For example, with a "Size" attribute that includes Small, Medium, and Large, the customer must select one size. No - it doesn’t matter if the customer selects an option. For example, with a "Sauce" attribute (Tomato Sauce, Mustard, BBQ), the customer can choose a sauce or leave it unselected without affecting the order.
Stop Sell	Yes - the attribute is unavailable for selection, either temporarily or permanently. No - the attribute remains available for selection.
Show Online	Yes - the attribute will appear online when using table ordering No - it will be hidden from online customers but will still be visible in POS. Note: By default, the Show Online setting is set to No. It must be changed to Yes if the attribute needs to be displayed for online table ordering.
Multiple Allowed	Yes - Customers can choose multiple options (e.g., selecting both Cheese and Pickles as burger toppings). No - Only one option can be selected. For example, with the "Multiple" setting set to N for a "Size" attribute (Small, Medium, Large), customers can only choose one size, not multiple.

Click on the blue PLUS sign next to ITEMS to add ITEMS to the Product Attribute

PRODUCT ATTRIBUTES ITEMS

Name	Clearly specify the available options for the attribute. Example for Size "Small," "Medium," "Large." Example for Flavour Vanilla," "Chocolate," "Strawberry." Names should be clear, specific, and relevant to the attribute.
Position	Numeric value determines the display order of items within an attribute. Lower numbers appear first.
Colour	Using different colours for attribute items improves identification and reduces selection errors. Example: In a "Spice Level" attribute, green for Mild, yellow for Medium, and red for Hot helps quick recognition. Consistent colour coding enhances usability and speeds up ordering. If left blank, items will inherit the attribute's colour.
Stop Sell	Yes - the attribute item is unavailable for selection, either temporarily or permanently. No - the attribute item remains available for selection.
Retail	The price charged when this attribute item has a cost associated with it. If blank, the item has no additional charge.
Stock	First, create a Stock Item in Stock → Stock Items (e.g., Gatorade). Add breakdowns within the stock item (e.g., Berry, Blue, Lime) and assign unique SKUs/barcodes. After setup, link the stock item to the attribute item via a dropdown list.