How to set up printers for Venue Sumo POS

In this article we'll explain how to setup printers for Venue Sumo POS.


Summary:

  • A device with PrintNode and printer drivers must be logged in and connected to the internet for printing to work from Venue Sumo's POS. If the device is turned off or loses connection, printing will be unavailable.
  • For uninterrupted printing, install PrintNode on a 24/7 operational computer (e.g., a security system PC) or the POS device with an internet connection.
  • Setup steps:
    • Install printer drivers for thermal printers
    • Install PrintNode software
    • Add Printers to Venue Sumo backoffice
    • Add Cash Drawer settings to Venue Sumo backoffice (if applicable)
    • Test printing and open cash drawer works
    • Review printer troubleshooting if you cannot get it to work.

What you'll need to setup your printers:

  • A thermal printer;
  • Automated cash drawer with J12 cable (optional);
  • Networked computer to run PrintNode and Install Printer Driver (installing PrintNode on the device is possible);
  • PrintNode account credentials (from Venue Sumo support); and
  • VenueSumo Back Office credentials.

The diagram below illustrates VenueSumo POS's printing process and cash drawer operations.

1.Install printer drivers for thermal printers

You need to install your printer drivers on a device for your thermal printers to work. You need to decide if you are installing the printer drivers:

  1. On a server computer that is connected to your network and always left on; or
  2. On the POS device.

** We recommend you install PrintNode on a computer that is always on and install all printer drivers on that computers.

** If PrintNode is not installed, signed in and connected to the internet your thermal printers will not get print jobs from VenueSumo


This video guide will walk you through the process, focusing on the Epson TM-M30 printer as an example.

Step 1: Downloading Printer Driver:

  1. Navigate to support.epson.net/setupnavi.
  2. Type in your printer name (TM-M30 or TM-M30-II).
  3. Agree to the license and select "Epson Advanced Printer Driver 6 for TM-M30" (or your relevant printer) for download.

Step 2: Installing Printer Driver:

  1. Unzip the downloaded file.
  2. Run the application to install the driver.
  3. Agree to the license and wait for the installation to complete.

Step 3: Connecting Printer to a Windows Device:

  1. Ensure your printer is connected to Windows device.
  2. Install drivers for other printer brands if needed.

Step 4: Configuring Printer Settings for Network connected printers:

  1. Open printer settings and rename printers accordingly (e.g., Epson Front of House).
  2. Set the port type to Ethernet.
  3. Enter the IP address (printed by the printer).
  4. Save settings and perform a test print.

Step 5: Setting Up Multiple Printers:

  1. For multiple printers, name them appropriately (e.g., Epson Kitchen).
  2. Enter respective IP addresses.
  3. Set a default printer for the point of sale.

Step 6: Print a test page from the Windows driver to ensure the driver is working

  1. Open Control Panel on your Windows device.
  2. Navigate to Devices and Printers.
  3. Locate and right-click on your Epson TM-M30 printer.
  4. Select Printer Properties.
  5. Go to the General tab and click Print Test Page.
  6. If the test page prints successfully, the setup is complete.

If the test page print fails:

  1. Check the printer connection (USB, Ethernet, or Wi-Fi).
  2. Ensure the correct IP address is set for network printers.
  3. Restart both the printer and computer, then retry.
  4. Reinstall the driver if necessary.

If the test page prints 5 feet of thermal printer paper:

If the test page prints an excessive amount of thermal paper (e.g., 5 feet or more), this may be due to incorrect paper size settings. Some thermal printers are known to print an additional foot of blank space due to default configurations. To resolve this issue:


  1. Adjust Paper Size Settings:
    • Open Control Panel and go to Devices and Printers.
    • Right-click on your Epson TM-M30 printer and select Printer Preferences.
    • Navigate to the Paper/Quality or Advanced tab.
    • Change the Paper Size setting from "72mm x Receipt" (default) to "72mm x 200mm".
    • Apply and Test:
    • Click Apply and OK to save changes.
    • Print another test page to confirm that the excessive blank paper issue is resolved.


  2. Additional Troubleshooting (if the issue persists):
    • Ensure the printer driver is fully up to date.
    • Check for any custom paper size settings within the point-of-sale (POS) software.
    • Restart the printer and computer after making changes.
Printer prefence screen for POS receipt paper size settings

2.Install PrintNode

VenueSumo POS uses PrintNode to send print jobs to thermal printers. As a VenueSumo customer, you can use PrintNode for free without needing to create an account.


As mentioned above, for optimal performance and uninterrupted service, we recommend connecting PrintNode and your thermal printer drivers to a dedicated computer that operates continuously, such as one used for video security surveillance 24/7. This ensures PrintNode remains active at all times, unlike office computers or POS systems which may be switched off, requiring that you reconnect to PrintNode. 


PrintNode Video Setup instructions:

1. Check the printers you would like to use for VenueSumo are installed first.

Make sure that your printer devices are installed on the computer/tablet device you wish to use for your POS. Run a test print if you have not already.


2. Download PrintNode

Go to https://www.printnode.com/en/download 

Follow the instructions to set up PrintNode on your workstation’s computer here - https://www.printnode.com/en/docs/installation


2 (a) - Download printnode for your device client version


2 (b) - follow the installation prompts on your device

DO NOT install PrintNode as a Windows Service.


2 (c) - once installed you will come to a login screen for Printnode

Your PrintNode Account Login Details

The VenueSumo customer support team will create your account for PrintNode. They will send you an email with the necassary login details.


If you have not received this email, please submit a support ticket through the help system (above).

Once you have your login details, you can log into the PrintNode software you have just installed on your computer/tablet.


All venues at your company will have the same PrintNode login.


3.Adding PrintNode details to VenueSumo to connect your printers

To set up PrintNode printers within your VenueSumo software, you will need the PrintNode ID numbers for the printers you would like to use.


To find the printer ID numbers;

  • Login to your PrintNode program on your computer/tablet or login via - https://api.printnode.com/app/print;
  • Within your account, select the Printers tab or "Devices" if you're checking online;
  • From the list of all printers you will see an ID number assigned against each device;
  • You can also open PrintNode on the device installed by finding the orange colored icon in the system tray on the bottom right of your windows screen.

Within VenueSumo printer settings:

  • Login to your VenueSumo Backoffice account


  • Go to Settings > Locations > [YOUR LOCATION NAME] > Printers
    • Click "Add Printer"
    • Write a printer name in "Name" field;
    • Change "Printer API" to "PrintNodeAPI"
    • Add the ID number into "External Reference"
    • Add the "Open Cash Drawer Command"
    • Change "Login Types" to "POS Terminal"
    • Change "Printer Group" to "Coffee", "Pizza", "Counter" or "Kitchen" depending on where the thermal printer is located in the venue;
    • Leave "username" and "password" blank


4.Open Cash Drawer Command Configuration

Different thermal printer brands and models can require different open cash drawer commands.


You can update the Open Drawer Command Type for each printer by following these steps:

  1. Navigate to Settings > Location > Printers.
  2. Select the printer you want to configure.
  3. Click Edit and update the Open Drawer Command Type field.
  4. Save the changes.

Activating the Open Cash Drawer Command

To enable the Open Cash Drawer function:

  1. Go to Settings > Logins.
  2. Filter Type to POS Terminal and select the POS login you want to enable open cash drawer on.
  3. Under the Counter Printer Group, check the Open Drawer checkbox.
  4. Save the settings.




Generic command that will work with 80% of Thermal Printers

  • \x1b\x70\x00\x19\xfa

Below is a comprehensive list of Drawer Codes from multiple printer manufactures


EPSON

  • \x10\x14\x01\x00\x08

Star

  • TSP 100, TSP 100ii = 7
  • TSP 100IIU, SP200, SP200-2, SP212, TSP 200 = 27,7,11,55,7

Manufacturer Model Drawer Codes
3NSTAR LPT005 27,112,0,25,250
AGPTek SC9-5870 27,112,0,25,250
Appostar RTP-3280 27,112,0,25,250
Axiohm

A715

A756

A794

27,112,0,48,251

OR

27,112,1,49,251

Bematech MP-250TH 27,118,140
Bematech SRP-350PLUSiii 27,112,0,50,250
Bixolon SRP-150UG 27,112,0,50,250
Bixolon SRP-275 27,112,48,55,121
Bixolon SRP-280 27,112,0,64,240
Bixolon SRP-330 27,112,0,25,255
Bixolon

SRP-350

SRP-350ii

27,112,0,50,250
Bixolon SRP-375P 27,112,48,55,121
Code Soft 3200 SERIES 27,112,0,25,250
Code Soft DP7645III 27,112,48,55,121
Custom Q3 27,112,0,50,250
Dell T200 7
DCAPOS POS 8350 27,112,0,25,250
DIGIPOS DS-800 27,112,48,55,121
EC-Line

EC-PM-520

EC-PM-80330

27,112,0,40,168
EC-Line EC-PM-5890X 7
Epson ? 27,112,48,55,121
Epson TM-T20 27,112,48,55,121
Epson M51PD 27,112,0,25,250
Epson TM-T60 27,112,32,25
Epson TM-L60II 27,70,0,50,50
Epson TM-T70 27,112,48,55,121
Epson TM-T80P 27,112,0,25,250
Epson TM-T81 27,112,0,25,250
Epson

TM-82

TM-82ii

27,112,0,25,251
Epson TM-T85 27,112,0,25,250
Epson TM-T88 27,112,0,25,250
Epson TM-T88II 27,112,0,25,250
Epson TM-T88IIP 27,112,48,55,121
Epson T88iii 27,112,0,25,250
Epson T88iiiP 27,112,0,64,240
Epson TM-88IV 27,112,48,55,121
Epson TM-88V 27,112,48,55,121
Epson TM-90 27,112,0,25,250
Epson M115A 27,112,0,25,250
Epson M129C 27,112,0,64,240
Epson M188A 27,112,0,25,250
Epson

M188B

M188D

27,112,48,55,121
Epson M192C 27,112,0,64,240
Epson M192H 27,112,0,64,240
Epson T200 27,112,0,25,250
Epson TM-200 27,112,0,64,240
Epson TM-200 27,112,0,25,250
Epson TM-U200B 27,112,48,25,250
Epson TM-U200D 27,112,0,64,240
Epson

TM-U210PD

TM-U210D

27,112,0,25,250
Epson TM-220

27,112,0,25,250

OR

27,112,0,64,240

Epson TM-U220

27,112,0,25,250

OR

27,112,0,64,240

Epson

TM-U220A

TM-U220PD

27,112,0,25,250

OR

27,112

Epson

TM-U220B

TM-U220PD

27,112,0,25,250
Epson

TM-U220D

TM-U220PD

27,112,0,25,250
Epson M253A 27,112,48,55,121
Epson TM-U295 27,112,48,55,121
Epson ADP 300 27,112,0,25,250
Epson TM-300D 27,112,0,25,250
Epson LX-300+

27,112,0,25,250

OR

27,112,48,55,121

Epson

TM-U300PC

TM-U300PD

27,112,0,25,250
Epson TM-U325D 27,112,0,25,250
Epson TM-U375 27,112,0,25,250
Epson ECP-500 27,112,48,55,121
Epson M665A 27,112,48,55,121
Epson TM-T883P 27,112,0,50,250
Epson TM-U950P 27,112,0,50,250
Epson TM-H5000II

27,113,0,25,250

OR

27,25,247

Epson

TM-H6000

TM-H6000ii

27,112,48,55,121
Epson TM-J7100 27,112,48,55,121
Essae PR-85 27,112,0,100,100
Gainscha GP-80160 27,112,0,100,250
Goangzhou AB-88A 27,112,0,50,250
Gprinter

GP-5890

GP-80160

27,112,0,100,250
Fujitsu fp-350 27,112,0,48,251
Fujitsu fp-410 27,112,1,49,251
HP

A798

A799

A799-C40W

27,112,0,8,8
HPRT TP805 27,112,0,250,250
IBM 4610 7
IBM 4610 27,112,0,50,250
IBM Sure POS 27,112,0,250,250
IDIPOS AB-88H 27,112,0,50,250
INFOCOMM P80 27,112,0,50,250
Ithaca PcOS 50

27,112,0,25,250

or

7

Ithaca PcOS 51

27,112,0,25,250

or

7

Ithaca PcOS 52

27,112,0,25,250

or

7

Ithaca POSjet 27,112,0,25,250
Ithaca 80 PLUS 27,120,1
Ithaca SERIES 90 27,120,1
Ithaca SERIES 94 27,120,1
Ithaca 150 27,120,1
Ithaca 280

27,112,0,250,250

27,112,1,49,251

Ithaca iTherm 280

27,120,1

27,120,2

Ithaca POSjet 1000

27,120,1

27,112,0,25,250

Jolimark TP820 27,112,0,100,250
Kasir Enibit P58B 27,112,0,25,250
Koohii SMART 300 27,112,0,25,250
MetaPace

T1

T3

27,112,48,55,121
NCR

7167

7179

7197

Drawer #1

27,112,0,55

Drawer #2

27,112,1,55

NCR 7223 27,112,80,25,250
NEC TSP-100 7
NEXA PX700 27,112,0,50,250
Obvios ORP-800 27,112,0,25,250
Ojuled POS58 27,112,0,25,125
Oki OKIPOS 407 7
Oki OKIPOS 1000 27,120,1
Olivetti PRT-100 27,112,0,25,250
POS-X PT3 27,112,0,25
POS-X

XR-200

XR-250

XR-500

27,112,0,25,250
POS-X EVO-RP1 27,112,0,25
Posiflex CR 4200

27,112,80,25,250

OR

27,112,0,25,250

Posiflex

AURA 5600

AURA 8000

27,112,0,25,250

or

27,112,80,25,250

Posiflex

PP6000

PP6900

PP7000

PP8000

27,112,0,25,250
Samsung STP 131 27,112,0,48,50
Samsung SRP 220 27,112,48,55,121
Samsung SRP 270

27,112,0,25,250

OR

27,112,0,60,240

Samsung SRP 270A 27,112,0,64,240
Samsung

SRP 275

SRP-275AP

SRP-275C

27,112,48,55,121
Samsung SRP 350 27,110,0,25,250
Samsung SRP 350T 27,112,0,50,250
Seiko

ESC-POS

RP-B10

RP-E10

Drawer #1

27,112,0,50,250

Drawer #2

27,112,1,50,250

Sensonic T-300 27,112,0,25,250
Sewoo LK-TL-322 27,112,0,50,250
Shenzhen POS-8350 27,112,0,25,250
Sinocan PO6-U/S/L 27,112,48,55,121
SNBC BTP-M280 27,112,0,50,250
SNBC BTP-R880NP 27,112,48,55,121
SNBC BTP-2002NP 27,112,48,40,200
Star All? 27,7,11,55,7
Star

TSP 100

TSP 100ii

7
Star TSP 100IIU 27,7,11,55,7
Star

SP200

SP200-2

SP212

27,7,11,55,7
Star TSP200 27,7,11,55,7
Star SP500

27,122,49,7

OR

27,7,11,55,7

Star SP512 27,122,49,7
Star SP550II 27,7,10,50,7
Star TSP-600

7

OR

27,7,10,50,7

Star TSP-613TSP-650TSP-654iic

7

27,7,10,50,7

27,7,11,55,7

Star TSP-700TSP-700ii 27,07,11,55,07
Star TSP-743ii 27,7,11,55,7
Star SP2000 27,122,49,7
Star Micronics TSP-650 27,112,0,48
Star Micronics dp-8340fm 27,7,11,55,7
Syncotek SP-POS88VI 27,112,48,32,64
TEC RKP300 27,112,0,100,250
TEC TRST-A10 27,112,48,55,121
TEC

TRST-53

TRST-56

27,112,0,100,250
Toshiba

TRST-A10

TRST-A15

27,112,48,55,121
Toshiba SUREPOS500 27,112,0,250,250
Toshiba SX2100 27,112,32,55,255
TOSHIBA TEC DRJST-51 27,112,0,100,250
TPG

A776

A794

A798

27,112,1,49,251
TVS RP-3200 27,112,0,100,250
TPG A799 27,112,0,8,8
Tysso

PRP076

PRP300

27,112,0,50,250
UCOM U808 27,112,0,25,25
Unisys EF4272 27,112,0,100,250
WASP

F100

WTP-100

27,112,49,48,48
WESTREX 4200 7
Xprinter

XP-C20-K

XP-360

XP-350-B

27,112,0,148,49
Zjiang POS-58 27,112,0,150,250
Zjiang ZJ-8200 27,112,0,48,48
Zjiang ZJ-8250 27,112,0,25,250
Zonerich AB-88H 27,112,0,50,250

Source - https://keyhut.com/popopen.htm


5.Test printing is working!

Once you have completed printer setup, please test your thermal printers are working using commands from the POS with these tests:


If you are having any issues, please:

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