Online Ordering

Online table ordering allows customers to order food and drinks directly from their table using a digital device. It streamlines service, reduces wait times, and enhances convenience for both customers and staff. It utilises a POS Facility with 'Show Online' enabled to allow products to be sold online. An existing POS Facility can be used, or a new one (or more) can be created purely for online sales.

Determine Products for Online Ordering

• Decide which POS products you want to offer for sale online
• Organise these products into categories and subcategories for a clear, user-friendly display

• Plan the layout and flow to make the ordering process simple and intuitive for customers.

  
  

Configure a POS Facility

Either create a new POS Facility or modify an existing one to be available online by setting the variable Show Online to Yes.

How to configure a POS Facility for Table Ordering

Configure Product Categories

Ensure any main Product Categories that need to be available online have the variable

Show Online set to Yes and have been assigned a URL.

Once this variable is set, any products within these categories that have the variable Admin/POS Only set to NO will be available online.

How to configure a POS Category for Table Ordering

Configure POS Products

If the Main Category that a POS Product is linked to is set to Show Online, then the product will show online if the variable Admin/POS Only is set to NO.

How to configure a POS Product for Table Ordering

Configure Product Attributes:

To make product attributes available online, amend them either in the category (both main and sub) or within the POS Product.

Set the variable Show Online to Yes for all desired attributes.

Set Up Discounts for Online Ordering

POS discounts will need to have the For POS Sales Only setting changed to NO to allow online use. This includes any POS discounts created for Members.

Create new discounts as needed. Refer to this guide for help.

Operations - Discounts

Set up Delivery Types

Delivery options—email, post, pickup, or delivery—are set at the individual product level, with costs applied per item or order, and the option to add instructions.

Set up Delivery Types for Online Ordering (not complete)

Enable Tipping

Enable tipping to allow customers to choose a pre-set tip of 10%, 15%, or 20%, enter a custom amount, or decline to tip.

How to Enable Tipping for Table Ordering

Set the Operating Hours

Online ordering inherits the Locations operating hours.

Different operating hours can be customised by making adjustments to the POS Facility.

How to set Operating Hours for Online Ordering

Set a Notification Message

Creating a notification message for an online cafe ordering facility helps keep customers informed about important updates, such as wait times or availability.

How to create a Notification Message

Generate QR Codes

Custom QR codes enable businesses to streamline table-specific ordering, offering options for table service, paging, automated SMS, or email notifications upon order completion.

How to Create Custom QR Codes for Table Ordering

Set up a dedicated Login

Online orders can be assigned to a specific login for tracking within the POS. If printers are set up for the login then dockets will automatically print when online orders are placed.

How to Create a POS Terminal Login Dedicated to Online Table Ordering

Monitor and Process the Orders

Once a customer places an online table order, the system assigns it a status (Open, Processing, Complete). Staff are alerted by a chime (if enabled) and manage the orders accordingly. Customers receive notifications via SMS or email to stay informed.

Processing and Fulfilling Online Table Orders

Keep the Client Informed

Keeping customers informed about their order status through email or SMS is crucial for enhancing their experience.

Keeping Customers Informed About Their Online Table Order

Test Online Table Ordering

Thoroughly test the new online table ordering functionality before launching it live.

How to Set Up a POS Facility with a Temporary URL for Secure Preview

Important Note

Customers placing an online table order cannot add Session Products, Vouchers, or Memberships in the same transaction. These items must be purchased in a separate transaction if required.