Operations - Facilities

Last updated: May 10, 2026


Facility Details

Name


URL


Location


Display order


Tag


Unit


Unit plural


Admin only


Stop sell


Is hidden


For members

If set to Yes, the facility will display with a lock symbol online. It can only be booked by customers with an active membership that includes the facility as a linked benefit.

Earliest booking

Controls how soon before the booking date a facility becomes available on the public website.

  • Set as a number of days.

  • For example, if set to 5, customers can only book at least 5 days in advance.

  • This setting does not apply to back office bookings—staff can still make bookings at any time through the admin interface.

Use this to manage advance notice for public bookings while allowing flexibility for internal use.

Latest booking

Set a number of days into the future that bookings can be made for this facility.

Example: Setting it to 15 allows bookings up to 15 days ahead, overriding Global Configuration for Public, POS, and Admin users.

Latest booking date

Set a fixed end date for when bookings can be made.

This overrides all other settings, including LATEST BOOKING and Global Configuration.

Important:

If this date is in the past, the facility cannot be booked and an error message will appear.

Allow amendments

Controls how many hours before a booking a customer can make changes via the Customer Portal.

  • Set as a number (in hours).

  • Example: If set to 2, customers can amend their booking up to 2 hours before the booking time.

  • If left blank, customers will not be able to amend the booking at all.

  • This setting applies only to customers using the portal—it does not restrict changes made in the back office by staff.

Use this setting to manage how close to the booking time customers can make their own changes.

Min qty


Max qty


Admin min qty


Admin max qty


Admin amendment fee


Check in


Require waivers


Require names


Group / Party booking


Show categories


Admin show categories


Show pools


Use session groups


Allow split package


Exclude activity on email


Include invitation


Include invoice


Deposit


Final payment due


Deposit due


Activity label


Package label


Catering start


Availability

Availability pool


Availability message


Low quantity message


Multiple sessions


Min duration


Max duration


Admin max duration


Availability

Availability pool

This sets the session times available for all Products within the Facility. Products don’t have to sue the Facility’s Availability Pool, but they can be linked to it if needed.

Availability message

This message is displayed on the booking site once the facility is selected. It appears in a box between the selected date and the session times.

Low quantity message

This message is displayed on the booking site when availability drops below the threshold set in the Availability Pool.

Multiple sessions

NO – Only one session can be booked (applies to all Products)

  • The Facility Availability Pool (FAP) dictates the session duration and regardless of how the Product is configured, this duration cannot be exceeded.

  • It is important to ensure that the duration of any of the Availability Pools used within a Product (PAP) aligns with the FAP.

  • If PAP > FAP, nothing will be allocated to the PAP

  • If PAP < FAP, it will allocate multiple sessions up to the FAP duration with leftover time remaining unallocated.

Prompt for Future Bookings

On the Public Site

Yes – Prompts customers for future bookings:

  • The system auto-selects future bookings based on the settings Gap Between Dates and Maximum Number of Dates (see below).

  • Useful for recurring events, such as weekly classes where a customer may want to book the same class at the same time each week.

  • Customers can uncheck dates they can't attend.

  • All date and date/time variables are considered.

  • Closed dates at location/facility level will not be booked.

  • If location/facility hours are altered on a certain date and the booking falls outside of the open hours on that day, it will not be booked.

  • Price variations and Stop Sell restrictions will apply.

  • If there is no availability on a certain date, it will not be booked.


No – Does not prompt customers for future bookings.

In the Back Office

Yes – Prompts staff for future bookings (same conditions as above)

No – Does not prompt staff for future bookings.

Gap Between Dates

Day: Useful for daily activities like after-school programs.

Week: Useful for weekly classes where a customer may want to book the same class at the same time each week.

Month: Useful for monthly events.

Maximum Number of Dates

  • Specifies the maximum number of consecutive dates to prompt for bookings.

  • For example, if offering a school term, it might be 12 dates, each a week apart.

  • The Latest Booking Date field (in Facility Details) if set, will override the maximum number of dates (see guide Managing Future Booking Dates Configuration and Overrides).

Location Overrides

From email


Phone


Fax


Referrer name


Referrer URL


Content

Booking page content


Availability page content


Email content


Amendment email content


Summary message

This will appear after the product is selected under available session times and on the booking confirmation sent to the client