Create a Declined Membership Payment Fee

Charging a Declined Membership Membership Pause fee is optional.

If a membership payment is declined, the system will automatically retry. After a second failed attempt, the fee will be automatically added to the order and processed in the next payment run.

1. Go to:

   Settings > Fees

   
   
   

2. Click on:

   New Fee

   
   
   

3. Set Type:

   Declined Membership Payment

   
   
   

4. Other Variables:

   You can configure whether the fee is a fixed amount or a percentage, and apply it as a flat fee or based on a time interval (per day, week, or month).

   See the Settings – Fees article for details on each setting used when creating a new fee.

   
   
   

5. Example:

   This Declined Membership Payment Fee will be a $5 Flat Fee that is applied once each time a membership payment is declined:

   
   
   
   

6. The Fee will be displayed in the Membership Order, and can be deleted if necessary: