Settings - Fees

This document is a work in progress but may still have useful information for you. Feel free to access it, and if you'd like specific explanations added, please contact the Help Centre.


Edit Fee

Location Specify the location where this fee applies.
Name Choose a meaningful name, as it will appear on the receipt if requested by the customer.
Type
  • Process Payment
  • Surcharge – Will only apply to POS Products sold at a POS Facility.
  • Adhoc Membership – Can be manually applied to a customer that has a membership. Once added, the fees are added to the order for the next payment.
  • Declined Membership Payment – If a membership payment is declined, the system will automatically retry. After a second failed attempt, the fee will be automatically added to the order and processed in the next payment run. See Reports - Membership Failed Payments.
  • Pause Membership - To activate this fee, add it to the membership product and configure it with the pause restrictions. The fee will be automatically added to the order with a due date set to the first day of the pause and processed in the next payment run.

Amount Type
  • Fixed Amount
  • Percent – The amount type and amount are irrelevant if type = Process Payment and payment method = Eftpos. This is due to dynamic surcharging dictating the Eftpos amount. In this scenario, the surcharge that is automatically applied on the payment terminal will link to the Process Payment fee that has been created to ensure the transactions balance.
Amount Required percentage or fixed amount.
Pause Fee Interval

Determines how a fee is applied during a membership pause. Options include: Flat, Day, Week, and Month. The fee can be set as a fixed amount or a percentage of the membership price and is calculated once when the pause is created.

If the fee is linked to a membership product, the fee is calculated when the membership is paused and is automatically added to the order with a due date matching the pause start date. The fee can be deleted if unpaid, and deleting the pause will also remove the fee.

Examples (based on a $100/month membership):

Flat:

Fixed: $10 total (applies once)

Percent: 5% of $100 = $5 total

Day (7-day pause):

Fixed: $10/day = $70

Percent: 5% of $100/day = $5/day → $35 total

Week (2-week pause):

Fixed: $10/week = $20

Percent: 5% of $100/week = $5/week → $10 total

Month (2-month pause):

Fixed: $10/month = $20

Percent: 5% of $100/month = $5/month → $10 total


Note: This is ONLY relevant to the fee type "Pause Membership".
Tax Category GST/GST Exempt.
GL Account Code Enter if using
Stop Sell
  • No – default.
  • Yes – the fee will no longer be applied effective immediately.
Removable
  • No – default.
  • Yes – the POS Operator will be able to remove the surcharge.
Require Supervisor Pin
  • No – default.

  • Yes – require a supervisor's approval for removing the surcharge from the transaction.

    This setting has no effect unless "Removable" is set to "Yes".


Filters

Events
Facilities
POS Facilities
Booking Sources
Payment Methods
Product Types
Days Leave blank to apply to all days or list the days of the week this fee will be effective

Fee Dates

Fee Dates
  • Click the "+" button to add dates the fee will be effective.
  • Select the start and end date.
  • For a single day, click the same date twice.


Related documents:

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