Set Membership Pause Restrictions

You can control how often and for how long a membership can be paused using settings within the membership product. When a pause is created, the system will validate it against these rules and ensure there are no overlapping pauses.

1. Go To:

   Operations > Memberships

   Select the Membership Product you wish to maintain.

   
   
   

2. Scroll down to:

   Pause Restrictions

   
   
   

3. Populate Variables:

   
   
   
   Limit the Number of Pauses Allowed Within a Timeframe
   
   This helps prevent members from pausing too often while still offering flexibility
   
   
   
   

   • First number: How many pauses are allowed
   • Second number: The length of the time period
   • Dropdown: Choose whether the time period is in days, weeks, or months

   Example:
   
   If you enter "2", "6", and select "Month", members will only be allowed to pause their membership 2 times every 6 months.
   
   
   
   The Minimum and Maximum Duration Allowed for a Pause
   
   This ensures pauses stay within a reasonable time frame.
   
   
   
   

   • First number: The minimum length a pause must be
   • Second number: The maximum length a pause can be
   • Dropdown: Choose whether the duration is in days, weeks, or months

   Example:
   
   If you enter "1", "4", and select "Week", each pause must be at least 1 week long and cannot be longer than 4 weeks.
   
   
   
   
   Apply a fee each time a membership is paused
   
   This fee will be applied each time a membership is paused and will be charged on the next billing cycle following the start of the pause.
   
   

   
   
   
   • Dropdown: Fees created with a type of "Pause Membership" can be linked here

   
   
   

4. How will it look?

   These settings:

   
   
   
   

   Will display like this in the Back Office:

   
   
   
   

   And like this in the Customer Portal: