How to record a manual payment (bank transfer, cash or cheque) against a booking
Last updated: October 16, 2026
This guide shows you how to record a payment the customer made outside VenueSumo, such as a bank transfer, cash or cheque, against a booking that has an outstanding balance. The payment appears on the order and in your reports. You can record the full balance or a partial payment.
Note: Only record a manual payment when the money was received outside VenueSumo. To ask the customer to pay by card instead, see 📄 How to send a payment link for a booking or a whole order (Multiple Bookings)
Steps
Find the booking
In the back office, go to Orders > View Bookings and open the booking you want to record the payment against.
Open the payment options
Click the Actions button for the booking.
From the dropdown menu, select Make Payment.
Set the payment type
Change the Payment Type to the method the customer used, for example EFT - Bank Transfer or cash.
Enter the payment details
Select the date the payment was actually received, not today's date, so your reports show funds on the correct day.
Update the payment amount and amount tendered to match what the customer paid. This can be a partial payment.
Confirm the payment
Click Confirm Payment to save the payment.
Review the updated balance
Go to the Details tab to see the updated balance.
Go to the Transactions tab to see the payment details.
Reversing a manual payment
If you need to reverse the payment entry, open the Transactions tab for the booking and use Manual Refund. See 📄 How to log a manual refund in the back office (cash, cheque or bank transfer)
