What Happens When a Membership is Paused

Confirmation Email

– If the "Send Email" option is selected when pausing the membership, the customer will receive a confirmation email.

Next Payment Adjustment

– The next payment amount is reduced based on the number of paused days, while the scheduled payment date remains unchanged.

– Members are only charged for the active days in the billing period.

– The adjusted amount may be reduced, zero, or even negative (resulting in a credit), depending on how much of the prepaid period remains unused.

Booking Validity

– Any existing bookings made using Linked Facilities, Linked Vouchers, or Membership Discount Codes remain valid, regardless of when the booking occurs.

If the Pause Has Started

– Once a pause has started, it cannot be edited or deleted.

If the Pause Has Not Yet Started

– If the pause date is in the future, the pause can be edited or deleted. If there is an associated fee, the amount and due date will automatically be recalculated.

– Bookings can still be made, and membership benefits can be used, provided the sessions occur **before** or **after** the pause period. Bookings cannot be made for sessions that fall **within** the pause period.

Pause Fees

– A one-off fee is added to the order with a due date set to the pause start date.

– The fee is taken on the next scheduled payment date after the due date. For example, if the pause fee is due on 10th May and the next payment is on 20th May, the fee will be charged on 20th May.

– Operators with the Manage Order Fees role can delete the fee if it hasn’t been paid.

– Deleting the pause also removes the fee.

Additional Pauses

– Additional pauses may be allowed depending on how the membership product is configured.

– Overlapping pause periods are not permitted.

Overriding Pause Restrictions

– If a pause created in the back office does not meet product restrictions, a warning will appear. Operators can override the warning and save the pause.

– Members who pause their own membership (if enabled) cannot override these restrictions.

Internal Use

– If pause reasons are being tracked, the selected reason will be saved in the Order Notes for internal reference.