Cancel a Membership via the Customer Portal

Customers are able to manage their Membership via the Customer Portal.

1. Enable Customer Membership Pause:

   Go to:

   Settings > Global Configuration

   Scroll down to the Booking Site Settings section and ensure the "Membership Cancellations" setting is set to YES. This allows customers to cancel their own membership via the Online Customer Portal.

   
   

2. Customer Logs In:

   The customer logs in to their Online Customer Portal, navigates to the Memberships tab, and clicks "Cancel Membership.

   Need help? See: How Customers Can Create an Online Customer Portal

   
   

3. Cancellation Process:

   When the customer clicks "Cancel Membership", a pop-up window will appear asking the to:

   - Enter a cancellation reason (if this option is enabled).

   - Confirm they understand the membership will remain active until the displayed END DATE, and that any future bookings after that date will be cancelled.

   - Choose either "Confirm and Cancel" or "Do Not Cancel".

   
   

4. What next?

   What Happens when a Membership is Cancelled

5. Screenshots:

   In the Member Portal:

   Click on Cancel Membership

   

   
   

   And the Customer will see this: