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What Happens When a Membership is Cancelled
- What the Customer Can Expect
– If "Send Email" was selected during cancellation, the customer will receive a confirmation email.
– Any sessions booked using Linked Facilities after the END DATE will be automatically cancelled — even if a payment was made (e.g. when a single-session voucher was used and the customer paid the difference for a multi-session).
– Any sessions booked using Linked Vouchers after the END DATE will also be automatically cancelled.
– Bookings made using Membership Discount Codes will remain valid and are not cancelled, regardless of the session date. - Internal Notes (Not Visible to the Customer)
– If cancellation reasons are enabled, the selected reason will be recorded in the Order Notes for internal use. - If the END DATE Is in the Future
– The membership will appear as "Active Membership".
– Payments will continue until the end date.
– Membership benefits remain active until the END DATE, but cannot be applied to sessions occurring after that date. - Once the END DATE Is Reached
– The membership will be marked as "Cancelled Membership".
– Single-use discount codes issued at the time of purchase remain valid, but can only be used with the code — not the member number.
– Any unused Linked Vouchers will no longer be valid.
The Membership status will show as ACTIVE until the END DATE is reached:
When the END DATE is reached, the membership status will change to CANCELLED:
Unused Discount Vouchers will remain valid and are not affected by the END DATE. However, to redeem them the VOUCHER CODE must be used instead of the Member Number:
Sessions booked with Linked Vouchers or Session Vouchers that fall after the END DATE will be automatically cancelled and will appear as such in the Customer Portal (see example below) :
While the classes that are booked before the END DATE remain valid:
