How Is a Membership's End Date Determined?

Understanding Minimum and Cancellation Payments

• Minimum Payments

  This sets the minimum number of payments a member must make. If they cancel before reaching that number, they’ll still be charged until the minimum is met.

  Example: If the minimum is 6 payments and the member cancels after 4, they’ll still be charged for 2 more.

• Cancellation Payments

  This works like a notice period. A set number of payments are still required after cancellation.

  Example: If 6 cancellation payments are required, the member will be charged for 6 more after cancelling.

• How the End Date Is Chosen

  The system looks at both the minimum payments and the cancellation payments, then applies whichever results in a later end date. This ensures the member either completes their commitment or pays through the notice period — whichever is longer.

  Example: If the member has made 1 payment, and the settings require 8 minimum payments and 6 cancellation payments, they’ll be charged for 7 more (to reach 8 total).

• If No Cancellation Setting Is Applied

  If a membership is cancelled after the minimum payments have been met and there’s no cancellation payment setting, the end date will be set to the next scheduled payment date.