Pause a Membership via the Customer Portal

Customers are able to manage their Membership via the Customer Portal.

1. Enable Customer Membership Pause:

   Go to:

   Settings > Global Configuration

   Scroll down to the Booking Site Settings section and ensure the "Membership Pauses" setting is set to YES. This allows customers to pause their own membership via the Online Customer Portal.

   
   

2. Customer Logs In:

   The customer logs in to their Online Customer Portal, navigates to the Memberships tab, and clicks "Pause Membership.

   Need help? See: How Customers Can Create an Online Customer Portal

   
   

3. Pause Process:

   When the customer clicks "Pause Membership", a pop-up window will appear asking the to:

   - Enter the pause date and resume date

   - Select a pause reason from a dropdown (if this option is enable)

   - Confirm that the membership cannot be used while it is paused

   - Acknowledge any pause restrictions

   - Agree to any applicable fees (if enabled)

   - Choose either "Confirm and Save" or "Cancel" to proceed

   
   

4. What next?

   What Happens when a Membership is Paused

5. Screenshots:

   In the Member Portal:

   

   Click on "Pause Membership", and the customer will see this: