Operations - Facilities

Controls how soon before the booking date a facility becomes available on the public website.

• Set as a number of days.
• For example, if set to 5, customers can only book at least 5 days in advance.
• This setting does not apply to back office bookings—staff can still make bookings at any time through the admin interface.

Use this to manage advance notice for public bookings while allowing flexibility for internal use.

Set a number of days into the future that bookings can be made for this facility.

Example: Setting it to 15 allows bookings up to 15 days ahead, overriding Global Configuration for Public, POS, and Admin users.

Set a fixed end date for when bookings can be made.

This overrides all other settings, including LATEST BOOKING and Global Configuration.

Important:

If this date is in the past, the facility cannot be booked and an error message will appear.

Controls how many hours before a booking a customer can make changes via the Customer Portal.

• Set as a number (in hours).
• Example: If set to 2, customers can amend their booking up to 2 hours before the booking time.
• If left blank, customers will not be able to amend the booking at all.
• This setting applies only to customers using the portal—it does not restrict changes made in the back office by staff.

Use this setting to manage how close to the booking time customers can make their own changes.

Yes – Prompts customers for future bookings:

• The system auto-selects future bookings based on the settings Gap Between Dates and Maximum Number of Dates (see below).
• Useful for recurring events, such as weekly classes where a customer may want to book the same class at the same time each week.
• Customers can uncheck dates they can't attend.
• All date and date/time variables are considered.
• Closed dates at location/facility level will not be booked.
• If location/facility hours are altered on a certain date and the booking falls outside of the open hours on that day, it will not be booked.
• Price variations and Stop Sell restrictions will apply.

• If there is no availability on a certain date, it will not be booked.

  
  

No – Does not prompt customers for future bookings.

Yes – Prompts staff for future bookings (same conditions as above)

No – Does not prompt staff for future bookings.

Day: Useful for daily activities like after-school programs.

Week: Useful for weekly classes where a customer may want to book the same class at the same time each week.

Month: Useful for monthly events.

• Specifies the maximum number of consecutive dates to prompt for bookings.
• For example, if offering a school term, it might be 12 dates, each a week apart.
• The Latest Booking Date field (in Facility Details) if set, will override the maximum number of dates (see guide Managing Future Booking Dates Configuration and Overrides).