Operations - Memberships

Memberships can be either a one-time, non-renewing payment or a recurring plan that renews automatically on a set schedule (e.g., weekly, monthly or annually).

Membership Product Details:

Name	Choose a name that reflects the benefits, activities, or experiences offered by the membership package, while keeping it simple and appealing
Priority	The order the membership package will be displayed
Stop Sell	Yes/No
Admin Only	Yes/No
Stock Item	Enter if using for accounting purposes (can be left blank)
Categories	Select a category with 'For Reporting' set to NO. The membership will then appear for sale under that category.
Description	Include all the membership inclusions here, this will be shown on a hover-activated tooltip (can be left blank)
Comments	This field is for internal use only. Use it to record notes or comments to explain decisions or the logical setup.
Extra Info	These are the visible ticket details that are displayed under the membership (can be left blank)
Terms Label	E.g. Membership Terms and Conditions (can be left blank)
Show Terms on Page	Yes/No
Terms	It’s essential to clearly list all the terms and conditions of the membership here Include detailed information to cover every aspect of the membership This will ensure the customer’s full understanding of the payment terms and membership benefits These terms will be shown to customers during checkout and must be accepted before completing their booking

Membership Usage

Linked Facilities	Link any Member only facilities relevant to this membership (can be blank) How to create Membership Benefits with Linked Facilities
Limit Usage	Yes/No
Linked Discounts	Link any relevant member discounts (can be left blank) How to create Membership Benefits with Discounts
Linked Vouchers	Link any relevant member vouchers (can be left blank) How to create Membership Benefits with Session Vouchers

Costs & Taxes

Registration/Discount	This is applied once when a Membership is purchased (can be left blank). To offer a discount on the first payment, enter a negative amount. To charge a registration fee, enter a positive amount. Example: If the membership costs $30, you could set the registration/discount value to -20 to give a $20 discount on the first payment. However, this amount cannot exceed the value of the first payment — so in this case, you couldn’t go below -29, otherwise the system won’t be able to collect payment details from the customer.
Payment Amount	Enter the periodic membership charge amount
Payment Frequency	Week/Month
Process Payment	Various options to suit your venue. If anything other than "Based on purchase date" is selected, the first payment will be taken in full and the subsequent payment will be adjusted accordingly.
Tax Category	GST/GST Exempt
GL Account Code	Enter if using for accounting purposes (can be left blank)
GL Cost Centre	Enter if using for accounting purposes (can be left blank)

Payment & Cancellation Restrictions

Minimum Payments	The minimum number of payments required before a membership can fully cancel. If a membership is canceled before the minimum payments are completed, the system will keep the membership active and continue collecting payments until the minimum is met. The membership end date will be adjusted based on the remaining number of payments required. (can be left blank)
Maximum Payments	Sets the total number of payments before the membership automatically ends. This is useful for fixed-term memberships. Note: The membership's End Date is calculated at the time of purchase based on the payment frequency and the number of payments.
Cancellation Payments	This adds a cancellation notice period in the form of extra payments. If a member cancels after meeting the minimum payments, the system will still require a set number of additional payments before the membership officially ends.
Auto-Suspend Payments	If a member misses a certain number of consecutive payments, their membership will be suspended automatically. This helps prevent ongoing access without payment.

Pause Restrictions

Limit the number of pauses allowed within a timeframe

This setting lets you control how many times a membership can be paused within a specific period.

You'll see two number fields and a dropdown menu:

First number: How many pauses are allowed
Second number: The length of the time period
Dropdown: Choose whether the time period is in days, weeks, or months

Example:

If you enter "2", "6", and select "Month", members will only be allowed to pause their membership 2 times every 6 months.

This helps prevent members from pausing too often while still offering flexibility.

The minimum and maximum duration allowed for a pause

This setting controls how short or long each membership pause can be.

You'll see two number fields and a dropdown menu:

First number: The minimum length a pause must be
Second number: The maximum length a pause can be
Dropdown: Choose whether the duration is in days, weeks, or months

Example:

If you enter "1", "4", and select "Week", each pause must be at least 1 week long and cannot be longer than 4 weeks.

This ensures pauses stay within a reasonable time frame.

Apply a fee each time a membership is paused