Veriphone payment device - Red Cloud Icon + "Network Failure" Message

Last updated: May 10, 2026

If your Verifone payment terminal displays a red cloud icon and a “Network Failure” message, this indicates a communication issue with the payment network or backend services. Follow the steps below to diagnose and resolve the issue.





Symptoms

  • Red cloud icon on the terminal screen

  • Error message: “Network Failure”

  • Terminal unable to process transactions



Root Causes

  • No internet connection

  • Incorrect network settings

  • Firewall or port blocking

  • Hardware or cabling issues

  • Firmware or software errors



Step-by-Step Troubleshooting

1. Check Internet Connectivity

  • Ethernet: Ensure the cable is securely connected to both the terminal and router or switch.

  • Wi-Fi: Confirm the terminal is connected to the correct SSID and has a stable signal.

  • Cellular (if applicable): Verify that the SIM card is properly installed and cellular signal is strong.

2. Restart the Terminal

  • Hold the power button to turn off the device.

  • Wait 10 seconds and power it back on.

  • This resets network modules and may restore connection.

3. Reboot Network Equipment

  • Restart your router, modem, and/or switch.

  • Wait 1–2 minutes before reconnecting the terminal.

4. Run a Ping Test (if supported)

  • Access Settings > Diagnostics > Ping Test.

  • Test connectivity to a public IP (e.g., 8.8.8.8 ).

  • Failed test indicates network outage or block.

5. Verify IP Configuration

  • Ensure DHCP is enabled (if dynamic IP is used).

    For Static IP, confirm:

    • Correct IP address

    • Subnet mask

    • Gateway

    • DNS servers

6. Check Firewall & Ports

Ensure the following outbound ports are open on your network/firewall:

  • TCP 443 (HTTPS)

  • TCP 9001–9010 (Verifone services, if applicable)

Consult your network administrator to confirm no traffic is being blocked.

8. Inspect for Hardware Issues

  • Examine cables, connectors, and ports for damage.

  • Try alternate cables or power supply if available.

  • Check SIM card tray (for cellular models) for correct seating.

9. Contact Chosen Support

If issues persist:

  • Record the terminal model, serial number, and current software version.

  • Take a photo or note of the exact error screen.

  • Provide these details when contacting Chosen Payments Support (support@chosenpayments.com)