VenueSumo hardware recommendations

POS hardware device recommendations

VenueSumo's POS system is accessed via a URL in a browser, therefore will with work on any device that has a reliable internet connection.

VenueSumo is compatible with iOS and Android tablets, or even conventional computers with non-touch screens.

POS Terminal Device

We recommend that you use a device that has a:

• Touch screen
• Durable construction for high POS style usage
• Able to be mounted in sturdy terminal stand and ideally locked
• +11-inch screen
•  The minimum screen size is 1024 x 768 in portrait mode

The HP Engage 1 Essential Cel 8GB/128GB, 14 Inch POS Terminal. The system has a durable screens and stand that is build for the needs of retail and hospitality POS. 

The Advantech UPOS-211 POS-211 is an all-in-one point-of-sale (POS) system that features a small footprint and dual-hinge design, making it ideal for countertops and limited-space installations.

If you don't want to use an all-in-one, another good option is the Microsoft Surface Pro as an exemplary, versatile device for optimal performance for most venues. Its touch screen interface complements our POS user interface, facilitating efficient operations. Furthermore, the inclusion of a physical keyboard greatly enhances tasks such as searching for booking names or numbers, as well as creating new party or group bookings. 

The incorporation of the Windows operating system on the Microsoft Surface Pro is preferred, as Windows offers superior customizability, especially in configuring thermal printers. It's worth noting that the VenueSumo POS can also function as an optional full screen Kiosk application on Windows devices.

• Microsoft Surface Pro 8 and Pro 9 devices are particularly noteworthy due to their generous 13-inch screens, which surpass the dimensions of their predecessors.

Should you opt for an alternative to the Microsoft Surface tablet, VenueSumo's POS system remains compatible with iOS and Android tablets, or even traditional computers without touch screens if those devices are more accessible.

If you decide to use a tablet, there are many 'tablet stand' options in various sizes and colours. 

Optimal 'Check in' or 'Tab' Device

Our customers also use either an android tablet or ipad for floating POS terminals. They’re good for checking in parties or running a tab at a party so the host can place an order and add it to the tab if you decide you want to run that way.

Thermal receipt printer

There are many models of thermal printers on the market.

VenueSumo recommends choosing one with an ethernet port and generally does not recommend WiFi printing. 

The ‘Epson TM-M30II Thermal Receipt Printer’ is a reliable printer that should meet most needs.

NOTE: We require at least 1 PC in the venue to run a 3^rd party app called print node to manage the print jobs if the printers are all network printers.

Aletrnativley - If they are connected directly to each terminal and they’re windows then print node can run on each POS PC easily.

Cash draw

There are many cash drawer models on the market – they will generally all do the same job. Just ensure it has an Rj11 or Rj12 port which will connect to your thermal printer. 

The ‘24V Cash Drawer 5 Note 8 Coin Slot VPOS EC410’ is an example of a suitable cash drawer.

POSBOX EC-410 Cash Drawer

Barcode scanner (optional)

If using a barcode scanner to scan QR codes from customer booking tickets.

The "ZEBRA SCANNER KIT DS2208 2D-SR USB BLK STAND" works well. 

The ‘2D Bluetooth Wireless Barcode QR Code Scanner IS-5700DB ‘ works well for both QR and 1d barcodes.

Payment terminals / EFTPOS

*To be determined based on your provider. Please contact VenueSumo before purchasing any payment terminals to ensure it can integrate with VenueSumo.

VenueSumo currently integrates with (as at September 2023):

• Linkly (works with all major Australia bank terminals - check if your terminal model is compatible with Linkly); and
• VenueSmart.

Internet connection

We recommend you have a fast/reliable broadband with 5G backup to connect to VenueSumo.

Note - Mobile internet technology such as 4G or 5G is high latency and will disconnect. It is not recommended as your main internet connection and should only be used as a backup.

Browser reccomendation

For optimal performance, we recommend using the following browsers:

• Chrome; or
• Microsoft Edge.

While our Point of Sale (POS) and back office systems are compatible with all browsers typically, these provide the smoothest experience. Safari and Firefox are also suitable alternatives if Chrome or Edge are not available.

Back Office device

VenueSumo's Back Office dashboard can be accessed with any device that has an internet connection.

The Back Office dashboard is mobile responsive and can viewed from mobile devices.

POS hardware suppliers

Australian clients - Retail Care (https://retailcare.com.au/) are familiar with VenueSumo's POS setup and can speak to you on the needs of your venue to provide package pricing for your hardware.