Venue Smart Payment Hardware Prompts

The following article outlines the key commands and functions for operating Move5000 payment terminals when using Venue Smart payment solutions.

If you are experiencing issues with your Venue Smart payment terminals, they can be contacted from the details 7 days per week here - https://venuesmart.co/contact-us/

To reboot the pinpad:

Press FUNC + CLEAR until the shutdown and reboot message appears on the screen, then release. Once rebooted to logo, Log out of the POS system and log back in and send test transaction.

To change internet connection (wifi or ethernet):

FUNC 6 should always be set to WIFI or ETH (ETHERNET if connected). Use F2/F3 on the touchscreen to navigate to WIFI/ETH and press OK.

To switch from Cloud mode to In-Store mode:

To switch from In-Store to Cloud mode:

1. Press FUNC 11112227 then press [OK]

2. The terminal will prompt ‘Configure Terminal Comms?’. Press the ‘ENTER’ key.

3. Then it was show "Wifi" selected and press [OK]

3. It will say "Host name then press [OK]

4. It will say "Port..." then press [OK]

5. It will say "SSL on or off" make sure it is on, then press [OK]

6. Profile "make sure it is PC EFTPOS", then press [OK]

7. Integrate mode please wait....

8. The Venue Smart logo should display on the screen and will take 60 seconds to reconnect.

9. Please test adding an item in your POS checkout and using "Card" payment method and click "pay in full" to see if the POS and payment terminal have connected.

If step 9 doesn't work, you may need to cancel and re-do the terminal pairing.

This is done by:

1. FUNC 8880 "Break Pairing?" Press [OK]

2. Press [OK] to generate a new 6-digit pairing code ###### will be displayed.

4. In Venue Sumo Backoffice, go to Settings > Locations > Payment Terminals.

5. On the row with the Payment Terminal you would like to re-pair, click the 3 dots and select "Pair Terminal".

6. "Enter the pairing code that is displayed on the payment terminal" and click "Pair"

To change whether a merchant copy always prints: 

1. Enter Func 15 then press the green “OK” 
2. Tap the F2/F3 for DOWN/UP on the touch screeen to select "Never Print" or  “Always Print" 
3. Press the green OK to save the change 

To change whether to prompt for a customer copy: 

1. Enter Func 16  then press the green “OK” 
2. Tap the F2/F3 for DOWN/UP on the touch screeen to select “Always Print", "Never Print" or “Prompt” 
3. Press the green OK to save the change 

When you are saving these changes, it might appear that nothing happens for half a minute or more and then it will show that it’s downloading the config and logging on again so my recommendation is always wait a minute before trying to send through a transaction again. 

To shut down the terminal: 

1. Take the power cable out the side 
2. Hold down the Func and yellow “Clear” buttons together and the screen terminal will shut down. 

To turn the terminal on: 

1. Plug the power cable back in 
2. Wait a minute for the pinpad to start up and connect so always do this before logging on to the VenueSumo POS at the start of the day. If it’s not ready, our POS will show a message saying “Pin pad not ready”.