How to Process Stock Returns

Stock returns refer to the process of sending stock items back to your supplier — whether due to damage, over-supply, or incorrect items received. Accurately recording returns ensures your stock levels stay correct and provides a clear record for supplier credits or replacements.

This guide shows you how to process a stock return in the system.

Steps to Process a Stock Return

1. Go to:

   Stock > Stock Returns

   
   

2. Click:

   + New Return

Add New Return Details

• Location:

  Select the location where the stock is being returned from (e.g., Main Warehouse, Melbourne Store).

• Supplier:

  Select the supplier you are returning the stock to.

• Description:

  Add a short note about the return (e.g., "Damaged items from delivery on 10 May").

Add Stock Items to Return

• Use Scanner (Optional):

  Use a scanner with Auto Add to speed up item entry by scanning barcodes.

• Enter Stock Details Manually By Searching Stock:
  • Stock Item: Start typing the stock name to search your existing stock library (e.g., "Ziploc Quart Freezer Bags - 57553").
  • Supplier SKU: Enter the supplier's SKU (optional).
  • Qty: Enter the quantity being returned.

• Total:

  The system will display the total quantity selected for return.

Actions

• Edit Details: Update the location, supplier, or description.
• Delete Return: Remove the return entirely.
• Complete: Finalize the return — stock levels will be reduced only when you mark the return as complete.
• Close Button: Leave the stock return in progress (stock will not yet be deducted).

Tip: Only click Complete after double-checking all items and quantities. In-progress returns do not affect inventory counts until completed.

Why Process Stock Returns?

• Keeps your stock levels accurate by reducing returned items.
• Creates a clear record for supplier credits and accountability.
• Helps track recurring issues with suppliers or products.