How To Add Booking Questions
Last updated: September 22, 2026
Booking questions let you gather information about your customer and their booking before they enter the venue. They're in addition to the mandatory contact fields at checkout.
Questions are set per facility, so you can capture information specific to the booking type - for example, details about the birthday child, shown only when a birthday party is added to the cart.
To set up a booking question for a facility go to Operations > Facilities > choose the facility the question applies to.
Go to the "Questions" tab, here you can view current booking questions or create a new one.
When adding a new question fill in the fields.
Mandatory fields include:
Name | This is an internal label for easy identification of the question content from the back office, typically shorter than the question. |
|---|---|
Question Number | Changes the display order of the question under the same heading, e.g. 1 displays at the top 10 at the bottom. |
Question | The question you want to ask - this is what is displayed to the customer. |
Type | (response format) Text, drop down list, number etc |
Other Fields:
Question Heading | Premade groups/headings configured in Templates > Question Headings - this groups questions on the booking site to manage flow and display. |
|---|---|
Active (IF YES) | Question will display in the booking flow |
Active (IF NO) | Question is disabled and will not show in the booking flow. |
Max Length | Maximum characters allowed in answer (only applicable if question type is text) |
Rows | Maximum rows allowed in answer (only applicable if question type is text) |
Required (If YES) | Customer or staff cannot move forward in booking flow without answering the question |
Required (If NO) | Question is optional and does not restrict continuation of booking. |
Admin (If YES) | Staff can only answer this question in the back office, will not display online. |
Admin (If NO) | Staff and customers can answer this question in the back office and booking site |
Hide on email / receipt (If YES) | Customers will not see the answer to the question/s upon confirmation |
Hide on email / receipt (If NO) | Customers will see the answer to the question/s upon confirmation |
Use for search | The answer of the question will show up in the global search results in the back office. |
Linked Products | Question will only show up if the like product has been selected in the booking flow |
